Summer Tech
Professional AC repair & installation website with instant quotation calculator, WhatsApp lead generation and online booking workflow.
Key Features & Architecture Modules
Client & Project Overview
Summer Tech is a commercial and residential HVAC installation, repair, and annual maintenance contract (AMC) service company serving residential societies and commercial facilities.
The Engineering Challenge
Manual phone booking and scheduling led to lost service inquiries, dispatcher bottlenecks, missed technician appointments, and inaccurate manual price estimates.
The ARSAJIX Solution
ARSAJIX engineered an end-to-end service management platform. We built a dynamic quote estimation wizard that calculates repair and installation costs based on tonnage and issue type, an interactive calendar booking system, and automated WhatsApp dispatching notifying technicians of job locations with GPS pins.
System Architecture & Implementation Highlights
- Algorithmic instant quote calculator based on AC capacity, brand, and problem diagnostics
- Automated WhatsApp message dispatch to field technicians with customer location pins
- Customer portal for tracking maintenance contracts, warranties, and past service invoices
- Mobile-optimized technician workflow for job completion sign-off
Case Study Questions & Answers
Technical specifics about this implementation
How does the technician dispatch system communicate with field workers?
Technicians receive instant WhatsApp alerts containing the customer's contact info, equipment model, issue summary, and Google Maps navigation link without requiring them to install complex third-party software.
Can customers approve repair estimates online before work begins?
Yes. Customers receive a digital estimate link via SMS/WhatsApp where they can review itemized parts pricing and approve work with one tap.
Scope & Deliverables
- Automated multi-step customer booking calendar
- Dynamic instant HVAC service quote calculator
- Direct technician WhatsApp dispatch alerts
- Customer service history and warranty tracking
Related Engineering Services
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